Englewood, FL Showroom (941) 474-9075
Umatilla, FL Showroom (352) 771-2093
Toll Free 1-800-208-0149
Mon. thru Fri. 9am to 5pm
Sat. 9am to 1pm
I have had so many compliments on them and have given your name out as outstanding folks to deal with! Every day I congratulate myself on making such good choices on blinds and my choice of having your services.
Thank you for all of your help and suggestions. Looking forward to doing business with you again!
J. & B. E.
Customer Photos & Reviews
Here's what customers are saying about us and their new window treatments!
When projects are completed, a "report card" to grade us on our level of service is sent to our customers. The feedback (good & not so good) is very important to us, as it helps us see ourselves through the eyes of our customers. We read every one and share with our team so we all know where we excel and what areas need improvement! Below we are sharing our competed survey report cards!
Without our customers we would not exist! We thank you for your business and confidence in us!
Your Source for Quality Window Treatments!
Completed Survey Report
Customer Name:S M City: Punta Gorda Date Completed: 04/29/2017 Product: Motorized Honeycomb Shades Project ID:7754 Customer:3150721
1How did you feel each time someone greeted you?Excellent5 / 5 2How well did our staff get to know you?Excellent5 / 5 3Our staff was dressed and groomed professionally.Yes3 / 3 4Our staff was helpful.Yes3 / 3 5Our staff was knowledgeable.Yes3 / 3 6How well do you feel we understood your needs, likes and dislikes?Good3 / 5 7Our staff communicated professionally.Somewhat2 / 3 8Did you feel your needs were important to us?Yes3 / 3 9We listened carefully and focused on you and your conversation once we began talking.Yes3 / 3 10How did you feel about the choices that were presented and the items we recommended to meet your needs?Very Good4 / 5 11I felt I was the number one priority when I was interacting with your business.Somewhat2 / 3 12I felt like I knew what to expect about the products and services after I ordered from your business.Very clear5 / 5 13I felt comfortable about the delivery and installation procedures.Comfortable4 / 5 14I felt comfortable about the timeline after I placed my order.Comfortable4 / 5 15All my calls were returned promptly and to my satisfaction.Yes3 / 3 16Your staff asked me about my future needs for other projects.Yes3 / 3 17I would return to purchase additional products and services for another project.Yes3 / 3 18I would feel confident referring your business to my friends, family and neighbors.Somewhat2 / 3 19Overall, how did you feel about your experience purchasing from our business?Satisfied3 / 4 20How likely is it that you would recommend our company to family and friends?Likely4 / 5 21Additional CommentsOrdered blinds for family room and kitchen. Installed and had to reinstall two windows. Now all do not go up and down at the same time. Installer said it is a different motor. However, all the same room and need to all go up and down at the same time. Hopefully, third, time a charm. Installer should have made sure all on the same motor so we are disappointed. Survey Score:67 / 77 (87%)
Email: Good Afternoon!
I just read the survey you sent to us and want to apologize for the issues you have had with the motorized cell shades you purchased from us. I see that we have an installer coming out to your home on Tues. May 2nd to correct the motorization synchronization problem. Be assured that our manufacturer and we stand behind all of our products and services and we will make sure the shades are working as they should, that you fully understand how to use the products and you are completely satisfied with the outcome!
I also want to thank you for your confidence in us by purchasing plantation shutters in the midst of working out your motorization issue - this means a lot to us!
Shutters, Blinds & Designs
3385 S. Access Rd., Suite 3, Englewood, FL 34224
82 N. Central Ave., Umatilla, FL 32784